LEGAL & POLICIES
PRIVACY POLICY
This Privacy Policy explains how Turnkey Rentals collects, uses, protects, and shares information when you use our website, submit a rental application, or communicate with us.
Effective Date: September 2026
LEGAL DOCUMENTATION
Privacy Policy & Terms
Last Updated: September 12, 2026.
This Privacy Policy explains how Turnkey Rentals collects, uses, protects, and shares personal information when you use our website, submit a rental application, communicate with us, or use our related services.
01. Introduction & Overview
This Privacy Policy explains how Turnkey Rentals, operated by Turnkey Investment Group LLC, collects, uses, stores, protects, and shares personal information when you use our website, submit a rental application, communicate with us, or use related rental services.
By using the Turnkey Rentals website or submitting information through our online forms, you acknowledge the practices described in this Privacy Policy.
02. Information We Collect
We may collect personal information that is reasonably necessary to review rental applications, verify eligibility, communicate with customers, process payments, and manage rental services.
• Personal Information: Full name, phone number, email address, date of birth or age verification, and current residential address.
• Driver and Identification Information: Driver’s license information, identification documents, and other information used to verify identity and rental eligibility.
• Address Verification: Proof of address and related documents submitted as part of the rental application or verification process.
• Rental Request Information: Requested pickup date, rental length, vehicle preference, and other details related to your rental request.
• Payment and Transaction Information: Payment status, transaction amount, payment date, payment method, deposits, fees, and other payment-related records.
• Uploaded Documents: Driver’s license images, identification documents, proof of address, and other supporting documents you choose or are required to provide.
• Communications: Information contained in phone calls, text messages, emails, website forms, chat messages, and other communications with Turnkey Rentals.
• Website and Device Information: Where applicable, we may collect information such as IP address, browser type, device information, cookies, and basic website usage data.
03. How We Collect Information
We collect information in several ways during your interaction with Turnkey Rentals.
• Directly From You: Information you provide when submitting a rental application, completing website forms, uploading documents, making payments, or contacting Turnkey Rentals by phone, text, email, website chat, or other communication methods.
• Through Our Website: Basic website and device information may be collected automatically when you visit the site, such as IP address, browser type, device information, cookies, and general usage data where applicable.
• Through Service Providers: We may receive information from third-party providers that help us operate our website, process payments, manage forms, handle communications, store documents, or support other business functions.
04. How We Use Information
We may use the information we collect for the following purposes:
• Rental Application Review: To review rental requests, verify identity, confirm eligibility, and evaluate information submitted through the application process.
• Rental Administration: To manage reservations, rental agreements, deposits, payments, extensions, returns, vehicle assignments, and other rental-related activity.
• Customer Communication: To contact you regarding your application, reservation, rental status, payments, extensions, returns, customer service needs, or important service updates.
• Payment Processing: To process rental payments, deposits, fees, refunds, credits, and other rental-related transactions through accepted payment methods and service providers.
• Verification and Fraud Prevention: To verify information, detect suspicious or fraudulent activity, prevent misuse of our services, and protect Turnkey Rentals, our vehicles, and our customers.
• Business Operations: To maintain records, improve our website and rental processes, manage customer service, and support day-to-day business operations.
• Legal and Compliance Purposes: To comply with applicable laws, respond to lawful requests, enforce rental agreements and website terms, maintain required business records, and protect our legal rights.
05. Information Sharing & Disclosure
Turnkey Rentals does not sell personal information to advertisers or data brokers.
We may share personal information only when reasonably necessary to operate our business, process rental requests, provide services, protect our legal interests, or comply with applicable law.
Information may be shared with:
• Service Providers: Companies that help us operate our website, process payments, manage forms, store documents, support communications, provide analytics, or perform other business-related functions.
• Professional Advisers: Attorneys, accountants, insurers, consultants, or other professionals when reasonably necessary for legal, financial, compliance, or business purposes.
• Government or Law Enforcement: When required by law, court order, subpoena, lawful request, or when necessary to protect rights, property, safety, or investigate suspected fraud or unlawful activity.
• Business Transfers: If Turnkey Rentals or Turnkey Investment Group LLC is involved in a merger, sale, restructuring, financing, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law.
We limit information sharing to what is reasonably necessary for the applicable purpose.
06. Cookies & Website Technology
Turnkey Rentals may use cookies and similar website technologies to help operate the website, improve performance, understand how visitors use the site, and support embedded third-party services.
These technologies may include:
• Essential Cookies: Used to support basic website functionality, forms, security, and page navigation.
• Analytics and Performance Data: Used, where applicable, to understand general website traffic, page activity, and site performance.
• Third-Party Technologies: Some embedded services, forms, analytics tools, or other service providers may use their own cookies or similar technologies subject to their own privacy practices.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
07. Data Retention & Storage
Turnkey Rentals retains personal information only for as long as reasonably necessary to support rental applications, administer rentals, maintain business and financial records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal obligations.
The length of time information is retained may vary depending on the type of information, the purpose for which it was collected, whether a rental relationship exists, and any legal or recordkeeping requirements that apply.
When personal information is no longer reasonably needed, Turnkey Rentals may delete, securely dispose of, or otherwise remove access to that information in accordance with our business practices and the capabilities of the systems we use.
08. Data Security Practices
Turnkey Rentals uses reasonable administrative, technical, and operational safeguards designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include access controls, secure third-party service providers, password-protected systems, limited access to sensitive information, and other security measures appropriate to the information being handled.
Because no method of internet transmission, electronic storage, or digital communication can be guaranteed to be completely secure, Turnkey Rentals cannot guarantee absolute security of personal information.
If we become aware of a security issue affecting personal information, we may take appropriate steps to investigate, contain, and address the issue in accordance with applicable law and our business practices.
09. Your Privacy Choices & Requests
You may contact Turnkey Rentals regarding the personal information we maintain about you.
Depending on the circumstances and applicable law, you may request:
• Access or Confirmation: Ask whether we maintain personal information about you and request information about how it is used.
• Correction: Request that inaccurate or outdated personal information be corrected.
• Deletion: Request deletion of personal information where legally and operationally appropriate.
• Contact Information Updates: Ask us to update your phone number, email address, mailing address, or other contact information.
• Questions About Privacy: Contact us with questions about how your information is collected, used, stored, or shared.
Some information may need to be retained for legal, financial, contractual, fraud-prevention, dispute-resolution, or business-record purposes, even after a deletion request.
To make a privacy-related request, contact Turnkey Rentals using the contact information provided at the end of this Privacy Policy.
10. International Data Processing
Some third-party service providers used by Turnkey Rentals may store or process information on servers located outside of Tennessee or outside of the United States.
When personal information is processed by third-party providers, their handling of that information is subject to their own privacy, security, and data-processing practices.
Turnkey Rentals does not independently transfer customer information internationally for marketing or resale purposes. Any cross-border processing that occurs is generally connected to the technology and service providers we use to operate our website, forms, communications, payments, or other business functions.
11. Children's Privacy
Turnkey Rentals services and rental applications are intended for adults who meet our rental eligibility requirements.
We do not knowingly collect personal information from children under the age of 13 through our rental application process.
If we become aware that personal information from a child under 13 has been submitted to us without appropriate authorization, we may take reasonable steps to delete or otherwise address that information in accordance with applicable law and the capabilities of the systems we use.
Individuals under the minimum rental age are not eligible to rent a vehicle from Turnkey Rentals.
12. Third-Party Links & Services
The Turnkey Rentals website may contain links to, or use features provided by, third-party websites and service providers.
These third parties may include services used for online forms, payments, communications, document handling, analytics, or other business functions.
Turnkey Rentals does not control the privacy practices, security measures, content, or terms of independent third-party websites and services.
We encourage you to review the privacy policies and terms of any third-party service you choose to use.
13. California Privacy Rights
California residents may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), when those laws apply.
Depending on applicable law and the circumstances, eligible California residents may have rights relating to access, correction, deletion, disclosure of certain information practices, and the sale or sharing of personal information.
Turnkey Rentals does not sell personal information to advertisers or data brokers.
If California privacy law applies to Turnkey Rentals and you wish to submit a privacy request, please contact us using the information provided at the end of this Privacy Policy. We may need to verify your identity before processing certain requests.
Nothing in this section is intended to provide rights beyond those required by applicable law.
14. International Privacy Rights
Privacy laws may provide additional rights to individuals in certain jurisdictions.
If a privacy law outside the United States applies to Turnkey Rentals and provides you with specific rights regarding your personal information, you may contact us using the information provided at the end of this Privacy Policy.
Turnkey Rentals will respond to applicable privacy requests in accordance with the laws that legally apply to our business and the circumstances of the request.
Nothing in this section is intended to provide rights beyond those required by applicable law.
15. Changes to This Privacy Policy
Turnkey Rentals may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology providers, or applicable legal requirements.
Any updated Privacy Policy will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, protect, and share personal information.
16. Contact Information & Privacy Requests
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or need to contact Turnkey Rentals regarding a privacy-related matter, please use the contact information below.
Turnkey Rentals
Turnkey Investment Group LLC
Memphis, Tennessee
Phone: 901-292-6540
Email: [email protected]
When submitting a privacy-related request, we may need to verify your identity before providing, correcting, or deleting certain information.